This Course presents a systematic approach to managing front-office operations and provides a thorough overview, from the big picture of maintaining a quality staff, planning and organizing, to the technical details of reservation system in the hospitality facility. This course also give insignt into all operations in front office like registration, telephones, guest handling, concierge and bell desk.
This course also helps students to analyze statistics relevant to establishing room rates, forecasting room availability, budgeting for operations, and evaluating front office operations.